June 24, 2015
"Hello Fellow Swimmers,
Building a pool is a big decision and choosing a reputable pool builder is most important.
Kirk provided us with a variety of lovely pool drawings, tile and coping samples, lighting and decking options, along with landscaping connections. He recommended a fiber optic lighting system that we enjoy nightly. We also love the Pentair Screen Logic system that allows us to operate our pool from our phone. Our guests often comment that they like the pretty glass tiles on our seats and steps, which was a detail that Kirk added free of charge. We chose a chlorine pool system recommended by Kirk that has been easy to maintain ourselves. The water feels and looks great!
Building anything is a process that rarely goes without a hitch. Our pool is about two months old and when we had challenges along the way, Kirk made sure things were fixed to our satisfaction. His willingness to stand behind his work is why we hired him and it remains the single most important thing to us today.
Wishing you all the best"
October 14, 2014
"Dear Kirk and Ricia,
Just a note, Kirk, to say thank you for the exceptional service you continue to provide and for being a valued vendor I can count on when I refer my clients to you.
I am very impressed with the expertise and service you offer. Good service such as yours is hard to find these days, and i just want to let you k now that it doesn't go unappreciated.
If there is ever anything I can do for you, do not hesitate to call me, I will be happy to help."
April 7, 2013
"Kirk, I wanted to thank you for agreeing to complete our pool. As you know, we had an issue with the first contractor who began our pool and then filed for bankruptcy midway through the job, leaving us with a pool that was less than half completed. We were really in a jam and needed some help. Many contractors would not complete or guarantee another contractors work, but you came in and did your due diligence to ensure that the previous work done by the subcontractors was correct, and agreed to help us by completing the pool.
We just love the pool and I can’t thank you enough for your willingness to work with us to allow us to get the amenities that we wanted. I’ve come to find out that many pool contractors want to complete a base model pool and move on to the next job. You offered your opinion and allowed us to change tile, add toe tile, and get other additions that allowed us to get the pool that we wanted. We also wanted to add water features and you worked with us to get the water features.
You also worked with our pool house contractor to tie in decking for both, and allowed some stages of the construction of the pool house to be completed before the pool was completed. This slowed down the completion of the pool, but allowed us to get both the pool and the pool house completed as we wanted. I can’t thank you enough for your willingness to work with our pool house contractor. If we had to complete the pool first, I believe that we could have damaged the pool with them trying to work around a completed new pool. I know that this slowed you down, but you worked with us and communicated, and when it was time for your subcontractor’s to come in and do their work, they were on time and professional.
Years after our pool was completed, you continued to help us and met with the DA‘s office to answer questions about your experience in building our pool. The first contractor claimed that he did more work than was actually completed, and you took your time to come and meet with the DA and the judge to truthfully answer questions about what you had to complete on our pool. Kirk, I can’t thank you enough for being an excellent, professional pool contractor, but also for being a really honest one. Unfortunately, our story is not all that uncommon, and there is a long list of pool contractors that are not honest, stand-up contractors. Even beyond that, while some may be honest, very few really want to work with the client to deliver the pool that they want. Most contractors want to build quickly and move on. This was a huge investment, and one that we needed to get advice to make the proper decisions. This often takes time, and you were willing to work with us, show us other pools that you had built, and help us make the decisions that we wanted.
I would recommend you and Aquatic Custom Built Pools to anyone who wants to build a pool. Our experience was wonderful. Beyond that, if you ever feel that you would like to show our pool to any interested clients of yours, please feel free to call and we would be happy to show them our pool that you built. Thanks again Kirk. You helped through a tough time and helped us turn a negative situation into a very positive one."
-Steve & Angie W.